Terms & Conditions
www.rococo.gr is the online store of exhibition and distribution of products and services through the Internet of the Greek company M. SAKELLARIS SA, located at 25-27 Paradision Street, 11147 Galatsi, Greece. Before entering the online store and browsing our website, we suggest you consult the following terms and conditions, which apply specifically to the use of the online store of M. SAKELLARIS SA, located at www.rococo.gr. Make sure that you agree with the following terms and conditions because your further use and browsing the website www.rococo.gr implies your explicit and unconditional consent and acquiescence.
M. SAKELLARIS SA reserves the right to unilaterally modify or renew these terms and conditions of transactions, which are made in its online store, according to its needs and transactional manners. M. SAKELLARIS SA takes over the obligation to inform the users for any modifications and for any changes to the website and the online store. It is clarified that the change of terms does not concern orders that you have already placed.
2. Information provided & Products
M. SAKELLARIS SA is committed to the completeness and validity of the information presented on the website of www.rococo.gr, concerning the existence of the characteristics that are described on a case-by-case basis for each product, as well as the accuracy of the data which concern, from the online store of M. SAKELLARIS SA, services, under the reservation of any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any website interruption due to force majeure.
3. Limitation of responsibility
M. SAKELLARIS SA can not guarantee about the availability of the products, but it guarantees the valid update of the customers about the non-availability. M. SAKELLARIS SA is responsible only for deceit and serious negligence, in case of delay the delivery of ordered products and for information provided by itself or services provided through its website. The online store of M. SAKELLARIS SA is not responsible for any technical problems that may appear to the users when they attempt to access the website and are related to their own infrastructure during the use of the website. Also M. SAKELLARIS SA has no responsibility for acts or failures of third parties and especially unauthorized interventions of third parties in products and / or services and / or available information.
The website www.rococo.gr is the official website of M. SAKELLARIS SA. All the content M. SAKELLARIS SA posts, including images, graphics, photographs, designs, texts, services and products are a copyright of M. SAKELLARIS SA and they are protected by Greek, European law and international contracts. Any copying, analogue / digital recording and playback, distribution, transfer, downloading, remaking, resale, creation of production or misleading the public about the real provider of the content of the website is prohibited. Any reproduction, re-release, upload, communication, spread or transmission or any other use of the content in any way for commercial purposes or other reasons is permitted only with the written permission of M. SAKELLARIS SA. or any other legal beneficiary of the above copyrights. The names, images, logos and trademarks that represent M. SAKELLARIS SA and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of M. SAKELLARIS SA. and / or www.rococo.gr and / or the above third parties and they are protected by Greek, European and international laws about trademarks and industrial copyrights and unfair rivalry. In any case, their appearance and display on the website www.rococo.gr should not be construed as a transfer or assignment of its license or right of use.
5. User’s Commitments
The website’s www.rococo.gr users accept that they will not use it and the online store of M. SAKELLARIS SA. to post, publish, email or transmit any content that is illegal, harmful, threatening, offensive, disturbing, slanderous, defamatory, obscene, libelous, violates the privacy of others, shows empathy or expresses racial, national or other discriminations, may harm underages in any way, according to the law, has not any right to be transmitted, violates any patent, trademark, company’s secret, copyrights or other’s property rights, contains software viruses or any other code, files or programs which are designed to interrupt, cause damage, or destroy any computer software or hardware, intentionally or unintentionally violating the Greek and community law and its provisions, may harass third parties in any way and any content which is used to collect or save users' personal data.
6. Product Purchase
To simplify your search, we have divided our products into central categories.
M. SAKELLARIS SA makes every effort to provide high quality services. However, cases of errors in prices and by-products can not be secured and it can not be guaranteed that there will be no shutdown of the website or human errors during the update / indication of a product’s price. For the safety and effectiveness of your purchases, we suggest that if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, contact the Sales Department at 210 2224480 or through the contact form on the website.
After the registration of your order you will receive an email with the details of your order.
Generally, in case your order is pending, an email will also be sent to you. Alternatively we will contact you on the phones you have written when registering or placing an order on our site.
We suggest you make sure that these emails can reach you and also keep them throughout our transaction. It is your obligation, in case you do not receive the relevant emails, according to the general terms concerning our transactions, to inform us without delay.
7. Withdrawal / Return - Product Replacement
You have the right to return the products you bought and request their replacement
a) in every case that is proven fault of M. SAKELLARIS SA that the products, which are delivered to you, have differences or they are completely different from those you ordered
b) in every case there is a defect in the product
You have the right to return the products you bought and request their exchange with another product or products, up to the amount of the price you have paid or with an additional amount, if you wish, within fifteen (15) days of the product’s receipt.
You have the right to return the products you bought and request return of the amount you paid
(a) in every case in which there is a defect to the product
(b) within 15 days of the product’s delivery
M. SAKELLARIS SA is responsible for compensation in case of a defective product, only if the defect has been caused by its fault, so it is not responsible for minor negligence.
In addition, in all cases the product which will be replaced must be accompanied by the original receipt. For all the above cases, the products which will be replaced, must be in the same conditions in which they were received by the customer, complete and without any damage and their package must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied it too (e.g receipt, etc.). Before each return it is recommended to contact M. SAKELLARIS SA. In any case, the return and replacement is possible under the following conditions: 1. contact the same day or the next working day with M. SAKELLARIS SA to state your intention. 2. In case of change of the product, within 15 days, with another product or more up to the amount of the price or with additional price or withdrawal within 15 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents that prove the transaction (e.g receipt, etc.)
8. Order Cancellation
Cancellation of the order can be done in the following cases:
Before the order is completed, during its process, you can remove the quantities of products from your cart by clicking the delete button.
If the online order has been completed, but the product has not been invoiced / shipped yet, you can call 210 2224480 and we will take over the cancellation of your order.
In case your order has already been invoiced but you have not yet received it and you want to cancel it, then contact us at 210 2224480 and provide the details of your order. We will inform you immediately about all your options.
9. Order delay
Your order may be delayed for the following reasons:
The product has been delayed by our supplier: In such a case, we will contact you to ask if you would like to place your order without this product or suggest an alternative one.
The product you ordered has been removed and is no longer available: In this case we will contact you immediately to give you all the alternative options.
In periods of extreme weather conditions, strikes or in any case of force majeure, which may affect the shipment and delivery of your order.
In case it is impossible to contact you by phone and / or by email (if there is any problem with your order, with the product or with the payment) because for example, the details that you have registered are not correct.
10. Transaction currency
The listed currencies are informative and all the transactions are made in Euro (€)
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.